Delivery

We ship throughout the European Union using UPS or SEUR (depending on the country, dimensions and weight).

Shipping costs will be calculated before payment is made. These costs are calculated depending on the destination country and weight.

Zone 1: Germany, France

Zone 2: Austria, Belgium, Holland, Luxembourg

Zone 3: Croatia, Slovakia, Slovenia, Hungary, Romania, Czechia

Zone 4: Bulgaria, Estonia, Greece, Ireland, Latvia, Lithuania

Zone 5: Denmark

Zone 6: Finland, Sweden

Free shipping from 250 euros, will always be respecting the maximum weights defined for each country. In case of non-compliance with this condition, we reserve the right to cancel the order and will be deducted from the refund the handling fee (5% of the total).
Once the shipment has been made, in case of problems with the order for reasons not attributable to pipasonline.es such as:

    Incomplete or incorrect address attributable to the customer and that can not be correctable with the agency.
    Unjustified rejection of the goods at destination when the package is in apparent good condition.
    The customer is absent at destination and the shipment is not picked up from the agency's offices within the deadline set by the agency.

In any of these examples or others motivated by the customer, when the goods are returned to origin (taking into account that the return time, sometimes exceeds one month and can be controlled by tracking), once received at our facilities and checked the condition of the product: - If the goods are in perfect condition, we will proceed to the payment of the same discounting the postage, return and commissions of the payment gateway and 30% of the amount of the order as management costs (orders to supplier, packaging, preparation ...). -If the goods are damaged, manipulated or received at origin expired, the full amount will be deducted. Once the order has been placed, even if it has not yet been picked up by the transport company, if the customer decides to cancel it, we will proceed to the payment of the same discounting the amount of the commission of the payment gateway and the management costs (orders to supplier, packaging, preparation...).
Delivery times may be altered by extraordinary incidents of the carrier or difficulties in the delivery at home and are always provided by the agency, indicative and are never exact or binding. In the case of having special needs in terms of conditions or delivery date of your order, please contact contacto@pipasonline.es BEFORE placing the order. Right of Withdrawal In accordance with the provisions of the "General Law for the Defense of Consumers and Users"; If the customer wishes to make use of the right of withdrawal, you must notify within a maximum period of 14 calendar days from receipt of the order by email to the address contacto@aspanishbite.es. Also, we inform our customers who wish to make use of this right, that the costs related to the return of the order (transport, packaging, expiration of the products, etc) are borne by the customer. Upon receipt of the returned goods, we will proceed to refund the amount of the order after verifying that the goods received are as expected and there are no missing products or damage caused by poor packaging. The maximum period for the refund is 14 calendar days and will be made in the same method of payment used.

Incidents in the reception of your shipment

What happens if I receive a package that is not in perfect condition?

It is not always enough to pack with the utmost care and dedication using the necessary means for safe transport and it is possible that during the journey to your home may have suffered an accident and does not arrive in the same condition in which it left pipasonline.es how to act in that case?

1.- If the packaging is not in perfect conditions, it presents small DAMAGES or SPOTS.

   1.1.- ALWAYS STATE THIS ON THE DELIVERY NOTE OF THE CARRIER. "Packing in bad condition", "has a knock (or stains, whichever is applicable)", "Goods pending inspection"...

   1.2.- Take a photo of the delivery note with your annotation, take a photo of the package and send an e-mail to contacto@pipasonline.es with your data (name, address, contact e-mail, order reference and date of the complaint) within 24 hours from the signature of the reception. We will tell you how to proceed in each case.

   1.3.- If once the package is opened, one or more products are broken or in bad condition, proceed as indicated in point 1.2 and, in addition, include photos of the damaged products as well as a brief explanation/description of the incident.

2.- If the packaging is in bad condition, BIG DAMAGE, SPILLAGE (spillage of products due to breakage...) directly DO NOT RECEIVE THE PRODUCT.  Please state as cause of refusal "packaging in very bad condition" and communicate it to pipasonline.es via e-mail to contacto@pipasonline.es within 24 hours in order to initiate the necessary steps.

We will not be able to accept claims out of time or that do not conform to the indicated procedure (the agencies are the ones that mark the protocol to follow and the deadlines for the claim to be admitted).

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